Seller Standards
These standards define how sellers are expected to operate on HStore. The goal is consistent quality, clear buyer expectations, and lower dispute rates.
1. Listing Accuracy Requirements
Listings must describe what buyers actually receive. Key limitations, prerequisites, and delivery conditions must be visible before checkout.
- Use clear, specific titles and relevant category placement
- Explain delivery type, scope, and any known restrictions
- Avoid vague promises or unverifiable guarantees
- Do not copy misleading descriptions from unrelated listings
2. Product Quality and Validity
Sellers are responsible for ensuring that delivered products match listing claims and remain usable under stated conditions.
- Provide valid, functional, and correctly described digital deliverables
- Do not sell unauthorized, stolen, or policy-prohibited materials
- Keep stock quality consistent as volume increases
- Remove or pause listings that no longer meet quality standards
3. Delivery and Fulfillment Obligations
Delivery behavior is one of the strongest trust signals on the platform. Repeated delays or failed fulfillment increase risk for all users.
- Deliver within the timeframe stated in the listing
- For manual delivery, provide clear order-specific completion updates
- Do not mark work as complete before actual deliverable handoff
- Assist buyers when delivery clarification is reasonably required
4. Communication Standards
Seller communication must remain professional, factual, and relevant to order completion.
- Respond to buyer messages within a reasonable operational timeframe
- Avoid abusive, threatening, or manipulative language
- Use order chat for issue resolution to preserve review context
- Do not pressure buyers to bypass platform workflows
5. Prohibited Seller Practices
- Fake reviews, rating manipulation, or coordinated trust abuse
- Misleading pricing, bait-and-switch, or hidden delivery conditions
- Repeated listing spam and duplicate low-quality storefront behavior
- Off-platform coercion intended to bypass user protections
- Any behavior that violates Acceptable Use Policy
6. Performance Monitoring and Quality Signals
Seller quality is evaluated through multiple signals rather than a single metric. We review trends over time to reduce false interpretation.
- Listing complaint frequency and dispute ratios
- Delivery reliability and buyer issue recurrence
- Support interaction quality during post-sale handling
- Consistency between listing claims and final deliverables
7. Enforcement Model
Enforcement is proportional to severity and pattern recurrence. Single minor issues may result in guidance, while repeated or severe violations can trigger stronger actions.
- Advisory warning and corrective guidance
- Listing-level restrictions or temporary limitation
- Expanded review and potential account suspension
- Permanent enforcement for persistent or severe abuse
8. Appeals and Corrective Recovery
Sellers may submit context for review when they believe an enforcement decision was applied incorrectly. Appeals must include clear evidence and corrective actions already taken.
- Provide order IDs, listing IDs, and timeline explanation
- Explain root cause and the corrective steps completed
- Submit via Contact Support